Managing agent services
Contract Management and Procurement
Providing input and oversight at every stage from initial needs assessment and supplier selection, through contract negotiations and agreements, ongoing contract administration and issue resolution to renewal or termination.
Management of Hard, Soft and specialised Services
Overseeing and coordinating maintenance, security, cleaning and other core services to ensure seamless provision across multiple suppliers.
Asset and Inventory management
Achieving cost savings and improved operational performance through accurate classification and tracking, lifecycle management and maintenance, regular audits and compliance checks.
Performance Measurement and Reporting
Establishing processes to monitor relevant metrics, and evaluate and improve the asset’s performance over time.
Quality Assurance and Compliance
As well as ensuring your facility complies with all relevant local regulations and standards, we use compliance with quality standards to drive continuous improvement within our facility management provision, delivering enhanced service levels and operational excellence.
Health, safety and environmental management
We focus on identifying risks, then developing and implementing appropriate protocols to comply with relevant regulations and ensure both the safety and integrity of the facility itself, and the protection and wellbeing of the employees, visitors and other people who use it.
Budgeting and financial management
Monitoring budgets, costs and expenses to maximise the asset’s performance and financial efficiency.
Strategic planning and development for FM services
Providing insights into performance, recommending improvements and identifying investment priorities.
Call centre operations and management
We manage all aspects of day-to-day call-centre operations and processes, providing support and leadership to maximise efficiency and productivity, and ensure the call centre delivers a consistent, effective service at all times.
Sustainability and energy efficiency
We undertake a full sustainability analysis to assess the facility’s current use of water, energy and other resources. We then develop policies and deploy energy-efficient technologies and solutions to address inefficiencies, optimise long-term performance and reduce costs and wastage.
Integrated Workplace Management System (IWMS)
By consolidating maintenance, space, energy and project management functions into a single system, IWMS helps us streamline processes, maximise efficiency and sustainability and manage resources effectively.
Enterprise Asset Management System (EAMS)
We use EAMS to manage physical assets from acquisition and maintenance to disposal, helping to optimise their lifetime performance, reduce costs and ensure regulatory compliance.
Environmental, Health and Safety (EHS) Management System
The EHS framework brings together all your environmental, health and safety policies and practices, supporting regulatory compliance and risk management. Our EHS is accredited to ISO 14001 ISO 45001.
Quality Management System (Audit and Performance Management)
Structured processes and procedures designed to meet regulatory requirements, improve operational efficiency, support continuous improvement and enhance the user experience. Our QMS is accredited to ISO 9001.
Artificial Intelligence (AI) and Machine Learning
We’re harnessing the power of AI in planning, managing and delivering predictive maintenance, energy management, workflow automation, data analysis and reporting, to make our clients’ facilities smarter, more efficient and more sustainable.
Geographic Information System (GIS)
We use GIS to map and analyse facilities relative to their environment. This provides spatial data to inform emergency planning (identifying evacuation routes, assembly points and access for response vehicles, for example) environmental impact assessments (how the facility influences and is influenced by surrounding buildings, infrastructure and topography) and infrastructure provision (creating safe, efficient traffic flows, access for service vehicles and so on).
