Introduction:

The Privacy and Confidentiality Policy sets out the subject matter of this document (hereinafter referred to as the “Privacy Policy” or (“Policy“), the policy of (Olive Arabia) hereinafter referred to as “the Company”, “we“, “us” or “our“) regarding the privacy exercise of personal information we collect, including those generated by persons (hereinafter referred to as “Customer“, “you“, “your”) who use our website, electronic applications, or communicate by phone or through e-mail.

The company has established this policy towards its customers, which enhances respect for their privacy and preservation of their information, and the company’s commitment to applying laws and regulations that ensure the confidentiality of information.

Please read the Privacy Policy, the subject of the document, in its entirety carefully. By using this website, you expressly acknowledge your consent, unconditionally, to the collection, use and disclosure of data, including personal data, as set forth in the Privacy Policy. If you do not agree to the terms of the Privacy Policy, the subject of the document, you may not use our website.

Personal data to be collected and processed:

We collect, process and store various types of personal data, and the term “personal data” in this policy means the following:

• Any statement, whatever its source or form, that would lead to the user’s specific knowledge or make him directly or indirectly identifiable, including, but not limited to, names, personal identification numbers, addresses, contact numbers, license numbers, records, personal property, bank account and credit card numbers, still and animated user images, and other personal data obtained before, during or after contracting with the customer or through Use of our website.
• The Client’s personal opinions on the employees or products and services provided by the Company.

The personal data we collect may also include:

Internet User Protocol (IP) addresses, social security number, driver’s license number, previous addresses, monthly rent paid in previous accommodations, job titles, income, telephone numbers, date of birth, gender, age, marital status, username, password (if you decide to be a registered user of our website or our products and services), emergency contact data, and other data that we seek whether out of need or out of desire for the purpose of providing high services Quality for our website users and visitors.  We may also collect data about you such as your use of the Site and communication preferences.

Statement of how to obtain information and how to collect it:

The company can obtain customer information directly from the customer through a service provision form or order execution. Information can be obtained by responding to customer inquiries or requests, providing a product, providing a service to the customer, or by performing administrative tasks related to the search for customer satisfaction. Or ensure the customer’s eligibility for a particular service.

We may review and analyze your applications, transactions and other personal information, and we may do so in order to provide you with solutions that help meet your needs, develop new products and services, and strategies to meet customer needs. This does not preclude the customer’s right to know the purpose for which his personal information was obtained at or before the time for which it was obtained.

However, the Company may collect personal data from a person other than the owner directly, or process it for a purpose other than the one for which it was collected, in the following cases:

1. If the subject of personal data agrees to this, in accordance with the provisions of the laws in force in the Kingdom of Saudi Arabia.
2. If it becomes available to the company without an obligation to maintain its confidentiality from a person who does not owe them the obligation of confidentiality – according to their knowledge in this regard – or is legally not prohibited from disclosing the said data and information to any of them.
3. If the data was lawfully in the possession of the company before the date of signing this undertaking.
4. If the personal data is publicly available, or collected from a publicly available source.
5. If the personal data will not be recorded or kept in a form that makes it possible to identify and know the owner directly or indirectly

If the collection or processing of personal data is necessary to achieve the legitimate interests of the company, unless this violates the rights of the personal data subject or conflicts with his interests and such data is not sensitive data.

Processing of personal data and purpose:

The Company may use the Data in all of its transactions, including, but not limited to:

1. Account Management: We may process personal data to manage accounts, including opening new accounts with the Company, closing accounts, or requesting them to be updated.
2. Risk assessment and fraud prevention: We may analyze personal data to assess the risks associated with providing services to you and prevent fraudulent activities.
3. Customer Service: We may use Customer’s personal data to provide support, process their queries, and resolve issues related to their accounts and transactions.
4. Marketing and promotion: We may use their personal data for marketing purposes, such as introducing new products or promotions that suit the needs and preferences of customers or providing any messages governed by the customer’s consent to receive messages or his right to request that messages be clied.
5. Compliance with legal and regulatory requirements: We may retain your personal data to comply with various legal and regulatory requirements.
6. Account reports and data: We may use your personal data to produce account statements, reports and other financial documents.
7. Security and authentication: We may use your personal data for security purposes, including identity verification and protection against unauthorized access to accounts.
8. Handling of complaints and dispute resolution: We may use personal data to effectively and effectively address complaints, disputes and inquiries.

Sharing of Personal Data:

1. We may disclose your personal data to our insurance companies and/or professional advisors as much as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, risk management, obtaining professional advice and managing legal disputes.
2.  We may disclose personal data to our suppliers or subcontractors as much as reasonably necessary to complete any marketing or sales activity we have designated for them on our behalf.
3. We may disclose your enquiry data to one or more suppliers of selected third-party goods and services identified on our website for the purpose of enabling them to contact you so that they can provide, market and sell relevant goods and/or services to you. Each third party will act as a data controller in relation to the enquiry data we provide to them. When contacting you, each third party will provide you with a copy of their own privacy policy, which will govern that third party’s use of your personal data.
4. In addition to the specific disclosure of personal data set out in this clause, we may also disclose your personal data when such disclosure is necessary to comply with a legal obligation to which we are subject.

Additional information about how we collect and share your personal data:

For the categories of data mentioned herein, we may collect and share personal data with third parties in compliance with legal obligations, if we believe in good faith that applicable laws require it, at the request of government authorities or in response to emergencies, or other reasons to protect the rights, property, safety and security of our business, third parties or visitors to our websites and mobile applications of our own or public,  We may also share personal data with third parties to whom we transfer any of our rights or obligations under any of the agreements, or in connection with any sale, merger or other transfer of assets, whether voluntary or by regulation, or others who are our successors or assignees.

Storage of personal data and the duration of its retention and destruction:

Personal data is stored securely; the company follows  recognized  standards and practices to ensure the security and protection of data, and  the company follows national regulations and instructions related to the destruction and disposal of personal data when the purpose of collecting it is no longer available, or archiving it according to the duration of its preservation in a secure manner that prevents its misuse or unauthorized access.

Use of cookies and other technologies:

The Company, like other website operators, may use cookies to tailor content that suits your interests and track your use of the Site. “Cookies” means text files stored on your computer and may be used to store your personal data. In addition to cookies, the Company may use other technologies, either now known or later developed, to assist the Company in monitoring the behavior of users who visit the Site. These technologies access individual user data, but are limited to the collection of Aggregated statistics on the use of the site.

Personal information of minors:

Our Sites are not intended for minors under the age of 18, we do not knowingly collect personal data from minors, and we may collect personal information about minors provided by parents or guardians, in connection with the use of our website for the purpose of obtaining any of the services we provide.

Customer’s rights to personal data:

1. The customer’s right to know, and accordingly, the customer is informed of the legal justification for collecting his personal data and the purpose for collecting it.
2. The Client’s right to access his personal data available with the Company.
3. The Client’s right to request correction, completion or updating of his/her personal data available with the Company.
4. The Client has the right to request the destruction of his personal data available to  the Company which has ceased to be needed from it, however,  the Company may  retain such data after the end of the purpose of its collection if everything that leads to the specific knowledge of the owner is removed or if it is necessary to protect the owner of the personal data or others from any damage.

For inquiries or complaints, you can contact us:

1. By mail using the postal address.
2. Use the contact form of our website.
3. By phone, at the contact number published on our website from time to time.
4. By email, using the email address published on our website from time to time.