The Project
A 25 km long series of bridges and causeways connecting Khobar, Saudi Arabia, and Al Jasra, Bahrain. With its five bridges resting on 536 concrete pylons and seven embankments in the Gulf’s Water. One of the embankments, known as Middle Island has been converted into a sizeable artificial island with customs and immigration facilities, along with other amenities for land travellers .
The client requirements
The provision of Managing Agent services to manage and supervise all related and contracted FM operational service providers to KFCA premises & properties including all bridges. This will include the management, reporting and monitoring of the performance of all FM services, as per the described scope below.
- Asset Management & Condition Assessment
- Business Continuity, Emergency & Disaster Recovery Planning
- CAFM system management
- Command & Control Room Management
- Customer Services & Helpdesk
- Energy & Water Management
- Environmental Management
- Finance Management & Budgets Control
- Health & Safety Management
- FM Operations Management
- Performance Management
- Quality Management System
- Reporting & Communication
- Service Provider, Sub-contractor, Supplier Management
- Technical Library Management & Document Control Month
- Contract & Project Management
Our Solution
Olive Arabia provided on-site team consisting of facility managers, engineers and administrative staff to undertake the management of all FM services provision as well as the preparation of various O&M policies and procedures to ensure compliance with the relevant laws and regulations, and FM processes are consistent resulting in the improvement of the quality of service, and to streamlining operations to improve efficiency.
Our solution was designed to bring best practice in facilities management and much broader strategy to modernise service delivery. The following were the key themes of our solution:
- Experienced FM staff able to work with the KFCA as a strategic partner.
- Services are rationalised and led by experienced service managers.
- Improvement will be managed in a structured programme designed to minimise the risk of service disruption to KFCA.
- Investment in proven technologies will radically improve the quality of customer interface and provide good quality information to inform management decisions.
- investment in developing and retaining a high-quality staff, empowered to make decisions and maintain excellent relationships with you.
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Testimonials
“It gives me a great pleasure to recommend Olive Arabia for the delivery of integrated facilities managment services to any organization. We have found Olive Arabia to be responsive and delivering reliable services, which helps contribute to how we provide efficient support to our core business. They are organized, methodical and approach all their work with professionalism.”
“We have found Olive to be responsive delivering reliable services which helps contribute to how we provide efficient support to our core business. They are organised and approach all their work with enthusiasm, initiative and drive. Olive has always risen to the challenge and delivered.”
“Their scope was wide and varied, they solved problems readily and delivered assignments on time. Their consultancy fee was competitive and we have received no claims for extra services. I without hesitation recommend Olive to you and look forward to continue working with them.”
“Our needs are complex and unique. However, Olive culture, values and operational flexibility were aligned to our requirements. Olive innovated around the service enhancements and brought personal pride in excelling at what they do. I have no hesitation in recommending their services.”
“Olive distinguished themselves by consistently submitting exceptionally well written reports. If their performance in our company is a good indication, they would be an extremely positive asset. I would highly recommend Olive Arabia and look forward to continue working with them.”