The Project
The provision of hard services to Abdul Latif Jameel Motors 46 Showrooms, Services Centres, Distribution Depots Kingdom-wide as well as the various offices in Jeddah & Riyadh. The scope of services included
- Mechanical, Electrical, Plumbing and HVAC
- Low Current
- Civil & Architectural
- Statutory Inspections
- Fire & Life Safety
- Generator Maintenance
The client requirements
The Client decided to outsource the delivery of hard services as a way of improving the service delivery at the point of need, achieve Cost savings, improved efficiency and effectiveness, have access to technology and maintain a lean and agile operating model.
As part of the requirement was the creation of a comprehensive asset register and establishing their conditions culminated into a creating 10-year costed asset replacement programme.
Our solution
Olive Arabia conducted an asset condition survey for over 20,000 assets the result of which is the creation of a comprehensive register and their conditions along with bar coding and uploading them with their unique ID number of the CAFM software.
The challenge was to provide a unified service across the Kingdom some of which are in remote locations. Through collaboration with the Client FM Team, we adapted our service delivery to best meet their needs. This has included reacting to the changes in their workspaces by reducing or increasing engineering teams to suit fluctuations in demand. We provided a customer led dynamic service delivery across the country, regardless of the town or city in which the building is located. This reflects our partnership approach, which optimises service delivery and minimises disruption for the users.
Another benefit of this collaboration has been upskilling our onsite team to increase our ability to meet reactive requirements – This has reduced reliance on subcontractors, delivered cost savings, and allowed greater quality control for the Client. Similarly, we introduced dedicated fabric technicians into our delivery model, rather than using mobile or supply chain operatives – another example of improved efficiency.
By working in collaboration with the Client, we implemented several cost and time saving efficiencies across the contract. This has resulted in us being awarded service delivery for a new distribution depot.
Additionally, we were able to set out areas for the Client to reduce and better manage energy consumption. The client supported Olive Arabia by replacing outdated light fittings with LEDs. This saves money and maintains the high-quality appearance of the sites.
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Testimonials
“It gives me a great pleasure to recommend Olive Arabia for the delivery of integrated facilities managment services to any organization. We have found Olive Arabia to be responsive and delivering reliable services, which helps contribute to how we provide efficient support to our core business. They are organized, methodical and approach all their work with professionalism.”
“We have found Olive to be responsive delivering reliable services which helps contribute to how we provide efficient support to our core business. They are organised and approach all their work with enthusiasm, initiative and drive. Olive has always risen to the challenge and delivered.”
“Their scope was wide and varied, they solved problems readily and delivered assignments on time. Their consultancy fee was competitive and we have received no claims for extra services. I without hesitation recommend Olive to you and look forward to continue working with them.”
“Our needs are complex and unique. However, Olive culture, values and operational flexibility were aligned to our requirements. Olive innovated around the service enhancements and brought personal pride in excelling at what they do. I have no hesitation in recommending their services.”
“Olive distinguished themselves by consistently submitting exceptionally well written reports. If their performance in our company is a good indication, they would be an extremely positive asset. I would highly recommend Olive Arabia and look forward to continue working with them.”